Returns & refunds

T2.1Changing your mind

You can return most items within 30 days of receiving them. This is longer than the 14 days the Consumer Contracts Regulations give you.

Items must be unused, in their original packaging and in a condition we can resell.

For hygiene reasons we can't take back sealed health, beauty, personal care or food items once the seal is broken, unless they are faulty.

T2.2How to return an item

Email support@financiary.co.uk with your order reference and the items you're returning. We'll reply with the returns address.

Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

T2.3Faulty or wrong items

If an item is faulty, damaged or not what you ordered, tell us within 30 days and we'll pay for the return and give you a full refund or a replacement.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.

T2.4Refunds

We refund to your original payment method within 14 days of receiving the return. If you return a whole order within 14 days of delivery, the standard delivery charge is refunded too.